Frequently Asked Questions (FAQ)

❓ Quick Answers

Frequently Asked Questions

Quick, clear answers to the most common questions about LPG eKYC.

No. Petroleum Minister Hardeep Singh Puri has stated that there is no fixed deadline set by OMCs or the Central Government. However, individual OMCs have pushed regional dates (e.g., June 30, Aug 15–16) via SMS advisories to encourage compliance. These are best understood as regional push dates, not hard national cutoffs.

Read full deadline analysis →

No. Your gas connection is not disconnected. The reported consequences are: you may have to pay the non-subsidized (market) rate for cylinders, and your DBT subsidy payments may pause until verification is complete.

Read full consequences breakdown →

If you are a non-PMUY customer who has already completed biometric verification once, you do not need to repeat it (per March 2026 MoPNG clarification).

If you're a PMUY beneficiary or received a specific SMS from your provider, you may need to re-verify. Check your status through your provider's official app.

Yes, always. No OMC, government office, or official channel ever charges money to complete eKYC. If anyone asks for payment, it is a scam. Learn more about scam protection →

Check through your provider's official app:

  • Indane: IndianOil ONE app or mylpg.in
  • HP Gas: HP Gas / HP Pay app
  • Bharat Gas: Bharat Gas app
  • Any provider: UMANG app

See detailed step-by-step guide →

Yes. eKYC verification remains available even after stated deadlines. Once completed, your subsidy eligibility and DBT payments should resume. However, subsidies paused during the unverified period may not be paid retroactively — so completing it sooner is better.

No — this is a scam. eKYC requires biometric authentication (face scan or fingerprint) and cannot be completed over a phone call. No official source will ever ask for your OTP, Aadhaar number, or bank details over the phone.

See our scam warning page for next steps →

You can complete eKYC in person at your local LPG distributor (the gas agency from which you receive your cylinders). Carry your Aadhaar card, and the distributor will assist you with biometric verification. This is completely free.

PMUY (Pradhan Mantri Ujjwala Yojana) is a government scheme that provides free or heavily subsidized LPG connections to eligible below-poverty-line households. Because these connections are subsidy-dependent, PMUY beneficiaries are a primary focus of the eKYC re-verification drive.